We guarantee our products for their initial construction (durability of the leather and stitching), however normal wear and tear can sometimes leave them with packed out liners and fur that has been rubbed off (from pole straps and rubbing against the side of a jacket). So we have instituted a product refurbishment plan. We will replace the liner and fur and make any other repairs that might be needed (a couple missing beads, etc.). After purchasing this plan, please send the product back with a note (or the receipt) and your return shipping address (USPS). Once we receive them we will repair/refurbish them and send them back. Refurbishing can take 1-2 weeks from when we receive them. Thank you in advance for your patience.